tuak Legal Notice
Online gaming regulations vary significantly across regions and jurisdictions. We at tuak operate services exclusively in jurisdictions where such activities are permitted by applicable law. This notice sets out our legal framework, service restrictions, and user responsibilities. It clarifies that tuak's services are available only where local law permits, and users must verify their own legal standing before accessing our platform.
tuak provides live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), sportsbook markets (Liga 1, Piala AFF, Champions League), slot games, and esports entertainment. All services operate under specific jurisdictional constraints. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other Indonesian regions must confirm that access to tuak complies with their local law before opening an account or placing wagers.
This notice does not constitute legal advice. Users should consult local legal resources if they have questions about the legality of online gaming in their jurisdiction.
Service Availability and Jurisdiction Restrictions
We do not offer our services in jurisdictions where online wagering is prohibited. tuak operates only where local law explicitly permits or tolerates online gaming activities. We cannot guarantee that our services are legal in every location, region, or country. Users are solely responsible for verifying that their access and use of tuak comply with the laws of their own jurisdiction.
If you are unsure whether online gaming is permitted in your region, we recommend consulting a local legal advisor or reviewing official government guidance before creating an account on tuak. Access to our platform from a restricted jurisdiction may violate local law, and tuak is not liable for such violations.
Users bear legal responsibility for their jurisdiction
tuak makes no claim that its services are licensed, legal, or unrestricted in any specific country, state, or region. Access and use are your responsibility.
Account Eligibility and User Requirements
tuak requires all account holders to be adults of legal age in their jurisdiction. We enforce age-of-majority verification through our account opening process. If we discover that an account is held by a minor or by someone ineligible under local law, we will suspend the account, forfeit any funds, and may report the account to relevant authorities.
Accounts must be opened in your own name with accurate personal information. We require government-issued identification, proof of address, and payment method confirmation (KYC) before withdrawals are processed. Duplicate accounts, accounts opened on behalf of others, or accounts with false information are prohibited and will be closed immediately.
Users from jurisdictions where online gaming is prohibited are not eligible to open tuak accounts. If we determine that a user is accessing tuak from such a jurisdiction, we will restrict or close their account and withhold funds until verified otherwise or as directed by legal authorities.
Payment Methods and Financial Responsibility
tuak accepts nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. All deposits and withdrawals are processed through these methods. Users must ensure that their use of these payment methods complies with their own financial institutions' terms and local law.
We do not process payments from third-party accounts or from payment methods registered to other individuals. All transactions must originate from payment accounts in your own name, matching your tuak account holder identity. Violations of this policy result in account suspension and fund forfeiture.
Intellectual Property and Content
All tuak content—logos, game designs, platform code, graphics, and trademarks—is our intellectual property. Reproducing, copying, or distributing tuak content without permission is prohibited. Users may not reverse-engineer our platform, scrape data, or use automated tools to interact with tuak.
Sports data, match results, league information, and tournament schedules displayed on tuak may be sourced from official league bodies, broadcast partners, or third-party data providers. We acknowledge these sources and comply with their terms of use. Users may view this data for personal reference only; commercial use or redistribution is prohibited.
Data, Privacy, and Security
We at tuak protect user data using industry-standard encryption and secure server infrastructure. Our Privacy Policy outlines our data collection, storage, and use practices. We do not sell user data to third parties. Payment information is never shared with unaffiliated entities except where necessary to process transactions.
Users must keep their login credentials confidential. tuak is not liable for unauthorized account access resulting from user negligence. We recommend enabling two-factor authentication (2FA) for additional security. Report any suspected unauthorized access to our support team immediately.
Limitation of Liability
tuak operates "as is" without warranties of any kind. We do not guarantee uninterrupted service, error-free operation, or specific game outcomes. We are not liable for losses resulting from network outages, server errors, payment processing delays, or disputes with payment providers (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, banks).
tuak is not responsible for legal consequences arising from users' access to our platform in restricted jurisdictions. Users assume all legal risk associated with their use of tuak. Our liability is limited to the amount users have deposited in their tuak account, and only in cases of clear operational fault on tuak's part.
Dispute Resolution and Legal Process
Disputes between users and tuak are resolved through our internal dispute process (detailed in our Terms & Conditions). Users must submit complaints in writing via our support team. We review all disputes within standard business windows and provide a written decision within ten business days.
If a user disagrees with our decision, they may escalate to our management team for final review. tuak's final decision is binding under our terms; however, users retain all rights under applicable law in their jurisdiction. Any legal proceedings arising from tuak use are subject to the laws and courts of the jurisdiction where tuak is operated.
Prohibited Conduct on tuak
Users are prohibited from using tuak for money laundering, fraud, account manipulation, or any illegal activity. We do not permit multi-accounting, use of automated bots, collusion with other players, or exploitation of system vulnerabilities. Violations result in immediate account closure and fund forfeiture.
tuak reserves the right to investigate accounts showing suspicious patterns (rapid deposits, unusual betting behavior, large unexplained withdrawals). If we determine that an account violates our terms, we will suspend or close it without liability. During investigations, we may withhold funds pending legal review or regulatory direction.
Changes to This Legal Notice
tuak may amend this legal notice at any time. Material changes will be communicated via email and in-app notification. Your continued use of tuak after an amendment constitutes acceptance. If you do not agree with amendments, you may close your account and request withdrawal of your balance.
For legal inquiries, questions about jurisdiction restrictions, or clarification of this notice, contact our support team via in-app help, email, or live chat. We provide responses in English and Indonesian and will direct complex legal questions to our compliance team for further review.